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Providing Critical Support to Combat COVID-19
April 09, 2020 In order to slow the spread of the COVID-19 pandemic, many local governments have issued orders limiting business activities and for Non-essential employees to stay at home. MOONS' is following local and national directions and taking necessary measures to protect the health and safety of our employees, customers, and families. However, as a supplier for critical manufacturing industries, MOONS' is classified as an essential business and has continued critical operations. We are committed to our customers and the essential industries they serve, in particular, to those producing medical ventilators and equipment needed for respiratory care, as well as other devices required to diagnose and treat COVID-19 patients. Where We Are Needed Since COVID-19 is a respiratory disease that can make it hard for patients to breathe, the use of medical interventions such as a ventilator is required to facilitate breathing. A critical component of a ventilator is the motor that helps pump air through various mechanisms, making it easier, or simply possible, for the patient to breathe. The COVID-19 outbreak has led to a rapid increase in the demand for such medical equipment. Many of these devices depend on reliable, precise and quality motors to operate. These devices can use a variety of different MOONS' motors technologies, such as Hybrid Stepper Motors, BLDC Motors, Frameless BLDC Motors, or Slotless and Coreless BLDC Motors. MOONS' fully integrated units have programmable motion control and I/O built into them, providing customers with turn-key motor assemblies for their devices. What We Are Doing to Support Our Customers in the Fight Against COVID-19 1. Segment Prioritization We are prioritizing the design, production and supply of our motors to support companies producing medical devices critical to the treatment of COVID-19. MOONS' makes an important contribution in ensuring the reliable operation of equipment by providing both components & assembly of these now vital applications and is doing its very best to safeguard supply. 2. Providing Critical Components & Assembly MOONS' can design and produce, in high volume, reliable motors of various types to support these applications. All of our motors can be optimized to deliver maximum operational efficiency at the required voltage and amperage supplied, and can offer seamless system integration mechanically, electrically and control.
We have delivered samples next day for validation to customers and have started shipping production units within a week to help companies to ramp up volume and get viable solutions to the patients and hospitals that need them most. The urgent support required to size a viable solution and then deliver it to the customer is understood by the MOONS' Teams.
3. Engineering Support Our customers can rely on the full support of our engineers to provide technical and product assistance. 4. Customer Service Support In these uncertain times, we are working harder than ever to ensure that orders are being fulfilled in a timely manner. We're utilizing our expansive global supply chain to fulfill and ship orders, and our customer service team is here to help in answering questions and provide updates. Our Commitment At MOONS', our values lie in being customer centered while always moving in better ways, focused on our employees, customers, and the environment. Our mission is to provide outstanding value in automation solutions through innovation for an increasingly intelligent and interconnected world. These challenging times call on our values now more than ever, and we are steadfast in our commitment to fulfill our mission in helping the fight against COVID-19.